Refund Policy
Effective Date: June 24, 2026
Last Updated: June 24, 2026
1. Introduction
This Refund Policy outlines the terms and conditions regarding refunds for subscriptions and services provided by CloudElys, operated by QISRHVEN BMPUY LLC (“Company,” “we,” “us,” or “our”), a Colorado registered company.
We are committed to your satisfaction and stand behind the quality of our platform. This policy applies to all users who purchase subscriptions to our AI-powered business productivity platform.
Company Information:
- Legal Entity: QISRHVEN BMPUY LLC
- State of Formation: Colorado, United States
- Business Address: 112 San Juan Ave, Alamosa, CO 81101, United States
- Website: gyjkzt.com
- Contact Email: info@gyjkzt.com
2. 7-Day Money-Back Guarantee
We offer a 7-day money-back guarantee on all subscription plans. If you are not completely satisfied with our services, you may request a full refund within 7 days of your initial purchase.
2.1 Eligibility
To be eligible for a refund under this guarantee:
| Condition | Requirement |
|---|---|
| Timeframe | Refund request must be submitted within 7 calendar days of the original purchase date |
| Plan Type | Applies to all subscription plans (Starter, Pro, and Business) |
| Usage | Available even if you have used the platform and generated documents during the trial period |
| Billing Cycle | Applies to both monthly and annual subscriptions |
2.2 What Is Covered
| Covered | Not Covered |
|---|---|
| Full refund of the subscription fee | Custom development or consulting services |
| First-time purchases only | Renewal payments (after the initial period) |
| All plan tiers | Upgrades or downgrades (see Section 4) |
| — | One-time setup fees (if applicable) |
💡 Note: The 7-day money-back guarantee applies only to your first subscription purchase. Renewals are non-refundable (see Section 4.1 below).
3. How to Request a Refund
3.1 Step-by-Step Process
| Step | Action |
|---|---|
| 1 | Log in to your CloudElys account |
| 2 | Navigate to Account Settings → Billing |
| 3 | Click on “Request Refund” or contact us directly |
| 4 | Provide your account email address and reason for cancellation (optional) |
| 5 | Submit your request and await confirmation |
3.2 Alternative Method
You may also request a refund by emailing us directly:
Email: info@gyjkzt.com
Please include the following information in your refund request:
- Full Name (as registered on your account)
- Email Address (the email associated with your CloudElys account)
- Subscription Plan (Starter, Pro, or Business)
- Date of Purchase
- Reason for Refund Request (optional, but appreciated for our improvement)
3.3 Refund Processing
| Stage | Timeline | Action |
|---|---|---|
| Acknowledgment | Within 24–48 hours | We will confirm receipt of your refund request |
| Verification | 1–2 business days | We verify your account status and purchase date |
| Approval | Within 3 business days | We notify you of the approval decision |
| Processing | 5–10 business days | Refund is processed through your original payment method |
⚠️ Important: Refunds are processed to the original payment method used for the purchase. Please allow up to 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.
4. Refunds for Renewals, Upgrades, and Downgrades
4.1 Subscription Renewals
| Scenario | Refund Policy |
|---|---|
| Monthly Subscription Renewal | Non-refundable. You may cancel before the next billing date to avoid future charges. |
| Annual Subscription Renewal | Non-refundable. You will be notified at least 7 days before renewal. |
| Automatic Renewal | You are responsible for canceling before the renewal date. Refunds are not issued for renewals. |
4.2 Plan Upgrades
| Scenario | Refund Policy |
|---|---|
| Upgrade from Starter to Pro | The remaining balance from Starter is prorated and applied to the Pro plan. No refund is issued. |
| Upgrade mid-billing cycle | You will be charged the prorated difference for the upgrade. |
4.3 Plan Downgrades
| Scenario | Refund Policy |
|---|---|
| Downgrade from Pro to Starter | Your plan will change at the next billing cycle. No refund for the difference in price. |
| Downgrade mid-billing cycle | The change takes effect at the end of your current billing period. No refunds for unused time. |
5. Exceptions and Non-Refundable Items
The following items are not eligible for refunds:
| Item | Explanation |
|---|---|
| Renewal Payments | All automatic renewals are non-refundable |
| Custom Development | Tailored solutions or consulting services |
| One-Time Setup Fees | Any non-recurring setup or onboarding fees |
| Third-Party Services | Payments made to third-party integrations or add-ons |
| Promotional Offers | Discounted or promotional pricing where terms exclude refunds |
| Chargeback Fees | Fees incurred from payment disputes or chargebacks |
| Taxes and Processing Fees | Applicable taxes and payment gateway fees (may be deducted from refund) |
⚠️ Note: If you issue a chargeback without first requesting a refund through our official process, we may suspend your account pending resolution of the dispute.
6. Partial Refunds
| Scenario | Eligibility | Refund Amount |
|---|---|---|
| Monthly Plan Cancellation | Non-refundable after 7 days | No refund; access continues until the end of the billing cycle |
| Annual Plan Cancellation | After 7-day period | No refund; access continues until the end of the annual term |
| Service Disruption | Verifiable downtime or service failure | Prorated refund at our discretion |
| Duplicate Payment | Accidental duplicate charge | Full refund of the duplicate amount |
💡 Pro Tip: If you cancel your subscription after the refund period, your account will remain active until the end of your current billing cycle. You will not be charged again.
7. Payment Method Processing Times
Refund processing times vary by payment method:
| Payment Method | Estimated Processing Time |
|---|---|
| Credit/Debit Card (Visa, Mastercard, Amex) | 5–10 business days |
| PayPal | 3–5 business days |
| Bank Transfer | 7–14 business days |
Processing times depend on your financial institution. We cannot expedite refunds once they have been initiated.
8. How to Cancel Your Subscription
If you wish to cancel your subscription (even if you are not requesting a refund), you can do so:
| Method | Instructions |
|---|---|
| Via Dashboard | Log in → Account Settings → Subscription → Cancel |
| Via Email | Send a cancellation request to info@gyjkzt.com |
| Support Channel | Contact our support team for assistance |
After cancellation, your account will remain active through the end of your current billing period. You will not receive future charges.
9. Dispute Resolution
If you have a concern about a charge or refund, please contact us first at:
Email: info@gyjkzt.com
We will work to resolve your issue within 5 business days. If we cannot reach a resolution, you may:
- Contact Your Payment Provider: Dispute the charge through your credit card company or PayPal.
- Legal Recourse: Pursuant to our Terms of Service, disputes may be subject to binding arbitration in the State of Colorado.
10. Contact Information
For refund-related inquiries, please contact our billing support team:
QISRHVEN BMPUY LLC
112 San Juan Ave
Alamosa, CO 81101
United States
Email: info@gyjkzt.com
Support Response Times:
- Billing Support: 24–48 Hours
- General Support: 24–48 Hours
11. Changes to This Refund Policy
We may update this Refund Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:
- Update the “Effective Date” at the top of this policy.
- Notify you via email or through a notice on our website.
- Post the updated policy on this page.
Your continued use of our services after any changes constitutes your acceptance of the updated Refund Policy.
This Refund Policy is effective as of June 24, 2026. Last updated June 24, 2026.