Privacy Policy

Effective Date: June 23, 2026

Last Updated: June 23, 2026

1. Introduction

CloudElys is a cloud-based business productivity platform operated by QISRHVEN BMPUY LLC (“Company,” “we,” “us,” or “our”), a Colorado registered company. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, use our platform, or interact with our services.

This Privacy Policy applies to all users of the CloudElys platform, including freelancers, entrepreneurs, agencies, e-commerce sellers, and small businesses (“you” or “your”). By using our services, you agree to the collection and use of information in accordance with this policy.

Company Information:

Legal Entity: QISRHVEN BMPUY LLC
State of Formation: Colorado, United States
Business Address: 112 San Juan Ave, Alamosa, CO 81101, United States
Contact: info@cloudelys.com

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at the email address above.

2. Information We Collect

We collect several types of information from and about users of our platform, including:

2.1 Personal Information You Provide to Us

When you create an account, subscribe to a plan, or use our services, we may collect:

Account Information: Name, email address, password, and company name.
Billing Information: Payment method details, billing address, and subscription plan information. (Payment processing is handled by our secure third-party payment processors; we do not store full payment card numbers.)
Profile Information: Business type, industry, and preferences you choose to provide.
Document Content: Information you input when generating invoices, receipts, quotes, contracts, and other business documents through our AI-powered tools.
Communications: Information you provide when contacting our support team, including email correspondence and any attachments.

2.2 Information Collected Automatically

When you access or use our platform, we automatically collect:

Usage Data: Information about how you interact with our services, including pages visited, features used, time spent, and clickstream data.
Device Information: IP address, browser type, operating system, device type, and unique device identifiers.
Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience, analyze usage, and improve our services. For more details, please see our Cookie Policy.

2.3 Information from Third Parties

We may receive information about you from third-party services, such as payment processors, analytics providers, or marketing partners, to the extent permitted by applicable law.

3. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain Our Services: Create and manage your account, process payments, generate business documents, and deliver the features you request.
To Improve and Develop Our Platform: Analyze usage patterns to enhance functionality, develop new features, and optimize user experience.
To Communicate with You: Send service updates, billing notifications, technical alerts, and respond to your inquiries and support requests.
To Ensure Security: Detect, prevent, and address technical issues, fraud, or security breaches.
To Comply with Legal Obligations: Fulfill regulatory requirements, respond to lawful requests, and enforce our Terms of Service.
For Marketing Purposes (with your consent): Send promotional materials, newsletters, and information about new features or offers. You may opt out at any time.

4. Legal Basis for Processing (for EEA/UK Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal information based on the following legal grounds:

Performance of a Contract: To fulfill our obligations under our Terms of Service and provide you with the services you have requested.
Legitimate Interests: To improve our services, ensure security, and communicate with you about service-related matters.
Consent: For marketing communications and certain types of data processing where you have provided explicit consent.
Compliance with Legal Obligations: To meet applicable legal and regulatory requirements.

5. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers: We engage trusted third-party vendors to perform functions on our behalf, such as payment processing, hosting, customer support, email delivery, and analytics. These providers have access to your information only to perform these tasks and are contractually obligated to protect your data.
Business Transfers: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change.
Legal Compliance: We may disclose your information if required to do so by law, regulation, or legal process, or to protect the rights, property, or safety of our company, our users, or others.
With Your Consent: We may share your information with third parties when you have given us explicit consent to do so.

6. Data Security

We take the security of your personal information seriously. We implement a variety of security measures to protect your data, including:

SSL Encryption: All data transmitted between your browser and our servers is encrypted using Secure Socket Layer (SSL) technology.
Secure Payment Processing: All payment transactions are processed through PCI-compliant third-party gateways. We do not store full payment card details on our servers.
User Authentication: We require secure authentication for account access and encourage the use of strong passwords.
Data Protection Standards: We follow industry best practices and maintain administrative, technical, and physical safeguards to protect against unauthorized access, alteration, disclosure, or destruction of your personal information.

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Specifically:

Account Information: Retained for the duration of your active account and for a reasonable period thereafter to comply with legal obligations.
Document Content: Retained as long as your account is active or as needed to provide you with access to your documents. You may delete documents at any time.
Usage Data: Retained for analytics and improvement purposes, typically in aggregated or anonymized form.

8. Your Privacy Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information. We are committed to facilitating the exercise of these rights.

8.1 Colorado Residents (Colorado Privacy Act – CPA)

The Colorado Privacy Act (CPA) provides Colorado residents with specific rights regarding their personal data–. If you are a Colorado resident, you have the right to:

Right to Access: Request confirmation of whether we are processing your personal data and access to that data.
Right to Correction: Request correction of inaccuracies in your personal data.
Right to Deletion: Request deletion of your personal data, subject to certain exceptions.
Right to Data Portability: Request a copy of your personal data in a portable format.
Right to Opt-Out: Opt out of the processing of your personal data for targeted advertising, the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects–.
Right to Appeal: If we decline to take action on your request, you have the right to appeal that decision.

We do not sell your personal data or engage in profiling that produces legal or similarly significant effects–.

8.2 California Residents (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information–:

Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources of collection, the purposes of collection, and the categories of third parties with whom we share information.
Right to Delete: Request deletion of personal information we have collected about you, subject to certain exceptions.
Right to Correct: Request correction of inaccurate personal information.
Right to Opt-Out: Opt out of the sale or sharing of your personal information for cross-context behavioral advertising. We do not sell your personal information.
Right to Non-Discrimination: You have the right not to receive discriminatory treatment for exercising any of your privacy rights.

8.3 EEA/UK Residents (GDPR)

If you are a resident of the European Economic Area or the United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR):

Right to Access, Rectification, Erasure, and Restriction: Request access to, correction of, deletion of, or restriction of processing of your personal data.
Right to Data Portability: Request transfer of your data to another controller.
Right to Object: Object to processing of your data based on legitimate interests or for direct marketing purposes.
Right to Withdraw Consent: Withdraw consent at any time where we are relying on consent to process your data.

8.4 How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: info@cloudelys.com

We will respond to your request within the timeframes required by applicable law (typically 30 to 45 days). We may need to verify your identity before processing your request. We will not charge a fee for exercising your rights unless your request is excessive, repetitive, or manifestly unfounded.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we may have collected information from a child under 13, please contact us at info@cloudelys.com.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and improve our services. Cookies are small text files stored on your device that help us remember your preferences and understand how you interact with our platform.

You can control cookie settings through your browser preferences. For more detailed information about our use of cookies, please refer to our Cookie Policy.

11. Third-Party Links

Our platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to such third-party services. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policies of any third-party services you access.

12. International Data Transfers

CloudElys is operated from the United States. If you are located outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to the United States.

For users in the EEA or UK, we ensure that appropriate safeguards are in place for international data transfers, such as Standard Contractual Clauses approved by the European Commission.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. We will notify you of any material changes by posting the updated policy on this page with a new “Effective Date” at the top. We encourage you to review this Privacy Policy periodically.

Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

QISRHVEN BMPUY LLC
112 San Juan Ave
Alamosa, CO 81101
United States