Billing Policy
Effective Date: June 24, 2026
Last Updated: June 24, 2026
1. Introduction
This Billing Policy governs all matters related to billing, payments, and subscription management for CloudElys, operated by QISRHVEN BMPUY LLC (“Company,” “we,” “us,” or “our”), a Colorado registered company. This policy is designed to be transparent about our billing practices and to ensure a clear understanding between you and us regarding financial transactions.
This policy applies to all users who subscribe to any of our paid plans. By subscribing to CloudElys, you agree to the terms outlined in this Billing Policy, which should be read alongside our [Terms of Service] , [Refund Policy] , and [Privacy Policy] .
Company Information:
-
- Legal Entity: QISRHVEN BMPUY LLC
-
- State of Formation: Colorado, United States
-
- Business Address: 112 San Juan Ave, Alamosa, CO 81101, United States
-
- Website: gyjkzt.com
-
- Contact Email: info@gyjkzt.com
2. Subscription Plans and Pricing
We offer three subscription tiers to meet the needs of businesses of all sizes:
| Plan | Monthly Price | Annual Price (Save 20%) | Best For |
|---|---|---|---|
| Starter | $9 / month | $7.20 / month (billed annually) | Freelancers and solopreneurs |
| Pro | $19 / month | $15.20 / month (billed annually) | Agencies and growing teams |
| Business | $49 / month | $39.20 / month (billed annually) | Enterprises and high-volume users |
Note: All prices are in United States Dollars (USD) . Pricing is subject to change with advance notice (see Section 8).
3. Billing Cycles
3.1 Monthly Billing
| Aspect | Details |
|---|---|
| Billing Frequency | Every 30 days from the date of purchase |
| Payment Due | On the same day each month (or the last day of the month for month-end dates) |
| First Charge | At the time of subscription activation |
| Renewal | Automatic renewal each month unless cancelled |
3.2 Annual Billing
| Aspect | Details |
|---|---|
| Billing Frequency | Every 365 days from the date of purchase |
| Payment Due | On the anniversary of your subscription start date |
| First Charge | At the time of subscription activation |
| Renewal | Automatic renewal each year unless cancelled |
| Savings | Approximately 20% compared to monthly billing |
3.3 Proration
When you upgrade or downgrade your plan, we use prorated billing:
| Scenario | How It Works |
|---|---|
| Upgrade Mid-Cycle | You are charged the prorated difference between plans for the remainder of the billing cycle |
| Downgrade Mid-Cycle | The change takes effect at the start of the next billing cycle. You continue to have access to your current plan until then |
| Plan Change Effective Date | Immediately for upgrades; at next billing cycle for downgrades |
4. Accepted Payment Methods
We accept the following payment methods for subscription charges:
| Payment Method | Details |
|---|---|
| Credit Cards | Visa, Mastercard, American Express, Discover |
| Debit Cards | Visa Debit, Mastercard Debit (subject to bank approval) |
| PayPal | Available for most regions |
| Bank Transfers | Available for annual Business plans (contact us for details) |
Security: All payment information is processed through PCI-compliant third-party payment gateways. We do not store full credit card numbers on our servers.
4.1 Currency
All charges are billed in United States Dollars (USD) . If your credit card or bank account is in a different currency, your payment provider may apply a currency conversion fee.
5. Invoicing and Receipts
5.1 Electronic Invoices
| Aspect | Details |
|---|---|
| Format | PDF invoices available in your dashboard |
| Delivery | Sent to your registered email address upon each payment |
| Access | View and download all past invoices from your account settings |
| Content | Includes plan name, amount, billing period, and payment method |
5.2 Receipts
| Aspect | Details |
|---|---|
| Format | PDF receipts available for download |
| Delivery | Sent automatically after each successful payment |
| Access | All receipts stored in your account billing history |
5.3 Tax Invoices
For users who require tax invoices, please contact our billing support team at info@gyjkzt.com. We will provide you with the necessary documentation for your records.
6. Taxes and Fees
6.1 Sales Tax
| Jurisdiction | Tax Application |
|---|---|
| United States | Sales tax may be applied based on your billing address and applicable state laws |
| Colorado | Sales tax is applied for customers with billing addresses in Colorado, as QISRHVEN BMPUY LLC is a Colorado-registered entity |
| International | VAT, GST, or other applicable taxes may be applied based on your location |
6.2 Tax Exemption
If you are tax-exempt, please provide us with your tax exemption certificate by emailing info@gyjkzt.com. We will remove applicable taxes from your future invoices upon verification.
6.3 Payment Processing Fees
| Fee Type | Details |
|---|---|
| Credit Card Fees | Included in the subscription price |
| Chargeback Fees | A $15 fee may be applied for chargebacks initiated without first contacting us |
| Currency Conversion Fees | Applied by your financial institution, not by CloudElys |
Note: You are responsible for any payment gateway fees, bank fees, or currency conversion fees charged by your financial institution.
7. Payment Failure and Late Payments
7.1 Payment Failure
If your payment fails for any reason (e.g., expired credit card, insufficient funds, bank decline):
| Stage | Action | Timeline |
|---|---|---|
| 1 | We will send an email notification of the failed payment | Immediately upon failure |
| 2 | We will attempt to retry the payment | 3 attempts over 5 business days |
| 3 | If all retries fail, your account may be restricted | After 5 business days |
| 4 | Account suspension | After 10 business days |
| 5 | Account closure and data deletion | After 30 days of suspension |
7.2 Grace Period
| Aspect | Details |
|---|---|
| Duration | 5 business days from the date of the first failed payment |
| Access | Full access maintained during the grace period |
| Reminder | Up to 3 reminder emails will be sent |
7.3 Account Suspension
| Aspect | Details |
|---|---|
| Suspension Trigger | No successful payment after the grace period |
| What Happens | Your account will be suspended (read-only access) |
| Email Notification | A final notice will be sent before suspension |
| Reactivation | Reactivation requires full payment of outstanding balance |
8. Price Changes
8.1 Notification Requirement
We reserve the right to change our pricing at any time. If we make material changes to pricing, we will:
| Action | Timeline |
|---|---|
| Email Notification | At least 30 days prior to the price change |
| Website Notice | Announced on our website |
| Dashboard Banner | Visible notification within your account |
8.2 Acceptance of Price Changes
| Scenario | Effect |
|---|---|
| Continued Use | Your continued use of the platform after the effective date of the price change constitutes acceptance of the new pricing |
| Cancellation | You may cancel your subscription before the price change takes effect to avoid the new pricing |
9. Upgrades and Downgrades
9.1 Upgrading Your Plan
| Aspect | Details |
|---|---|
| Process | Log in → Account Settings → Subscription → Upgrade |
| Effective Date | Immediately |
| Billing | Prorated charge for the remainder of the billing cycle |
| Features | New features available immediately |
9.2 Downgrading Your Plan
| Aspect | Details |
|---|---|
| Process | Log in → Account Settings → Subscription → Downgrade |
| Effective Date | Next billing cycle |
| Billing | No refund for the current billing period |
| Features | Maintain current access until the end of the billing cycle |
9.3 Cancelling Your Subscription
| Aspect | Details |
|---|---|
| Process | Log in → Account Settings → Subscription → Cancel |
| Effective Date | End of current billing cycle |
| Access | Full access until the end of the current paid period |
| Auto-Renewal | Auto-renewal is disabled; no future charges |
| Data Retention | Your documents remain accessible for 30 days after cancellation |
10. Payment Disputes and Chargebacks
10.1 Contact Us First
Before initiating a payment dispute or chargeback, please contact our billing support team at info@gyjkzt.com. We will work to resolve your issue promptly and fairly. Most billing issues can be resolved within 2–3 business days.
10.2 Chargeback Policy
| Action | Consequence |
|---|---|
| Chargeback Initiated | Your account may be temporarily suspended pending investigation |
| Chargeback Fee | A $15 fee may be applied to cover administrative and processing costs |
| Chargeback Resolved in Our Favor | The $15 fee remains; the chargeback amount is reversed |
| Chargeback Resolved in Your Favor | The $15 fee is refunded, and your account is restored |
11. Discounts and Promotions
11.1 Promotional Offers
| Aspect | Details |
|---|---|
| Eligibility | Limited to new customers unless otherwise specified |
| Duration | Valid for the stated promotional period |
| Automatic Renewal | After the promotional period, the subscription reverts to the standard price |
| Combination | Cannot be combined with other offers or discounts |
11.2 Referral Discounts
If you participate in our referral program, discounts will be applied according to the specific terms of the program at the time of referral.
11.3 Non-Profit and Startup Discounts
We offer discounted pricing for registered non-profits and eligible startups. Please contact info@gyjkzt.com with your verification documents to request a discount.
12. Record-Keeping
We maintain comprehensive billing records for all transactions. These records include:
| Data Point | Purpose |
|---|---|
| Transaction ID | Unique identifier for each payment |
| Payment Amount | The amount charged |
| Payment Date | Date of the transaction |
| Plan Details | The subscription plan at the time of payment |
| Payment Method | The method used for payment (masked for security) |
These records are retained for at least 7 years to comply with tax and regulatory requirements.
13. Contact Billing Support
For any billing-related questions, disputes, or support requests, please contact our billing team:
QISRHVEN BMPUY LLC
112 San Juan Ave
Alamosa, CO 81101
United States
Email: info@gyjkzt.com
Support Response Times:
-
- Billing Support: 24–48 Hours
-
- General Support: 24–48 Hours
14. Changes to This Billing Policy
We may update this Billing Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make material changes, we will:
-
- Update the “Effective Date” at the top of this policy.
-
- Notify you via email at least 15 days before changes take effect.
-
- Post the updated policy on this page.
Your continued use of our services after any changes constitutes your acceptance of the updated Billing Policy.
This Billing Policy is effective as of June 24, 2026. Last updated June 24, 2026.
Quick Reference: Billing Policy Summary
| Aspect | Details |
|---|---|
| Accepted Payments | Visa, Mastercard, Amex, Discover, PayPal |
| Billing Frequency | Monthly or Annually (automatic renewal) |
| Pricing | Starter: $9/mo · Pro: $19/mo · Business: $49/mo |
| Annual Savings | 20% discount on all plans |
| Currency | United States Dollars (USD) |
| Failed Payments | 5-day grace period, 3 retry attempts |
| Cancellation | No fee · Anytime · Access until end of cycle |
| Price Changes | 30 days advance notice |
| Tax | Applied based on applicable laws and jurisdiction |
| Invoices | Available instantly in your dashboard |