How can we help you?

We offer three plans: Free (up to 5 documents/month with core templates), Pro ($12/month, unlimited documents, custom branding, PDF export, and the AI Writing Assistant), and Business ($29/user/month, adds team collaboration, role permissions, and priority support). You can compare every feature on our pricing page before choosing.

Yes. Every paid plan starts with a 14-day free trial — no credit card required. You'll get full access to Pro (or Business) features so you can decide if it's worth it. We'll email you a reminder 3 days before the trial ends.

Go to Settings → Subscription, pick the new plan, and confirm. Upgrades take effect immediately and we prorate the difference. Downgrades take effect at the end of your current billing cycle, so you keep premium features until then.

Your documents stay yours. After cancellation, your account reverts to the Free plan at the end of the billing cycle. You keep read-only access to all previously created documents, but creating new ones will be limited to the Free plan's quota.

Yes — switch to annual billing and save 20% compared to monthly. You can toggle between monthly and annual anytime from Settings → Subscription; the change applies on your next renewal.

We offer 50% off Pro for verified students and educators, and special pricing for registered non-profits. Email our support team with proof of status and we'll set it up.

We offer a no-questions-asked 14-day money-back guarantee on every first purchase of a paid plan, in any currency. If you're not happy for any reason within 14 days of your initial payment, we'll refund the full amount. Annual plans are refundable pro-rata within the first 14 days; after that, refunds follow our standard policy below.

Sign in, go to Settings → Billing → Request a refund, or email our billing team with your account email and invoice number. Refunds are processed within 5–7 business days back to your original payment method.

Within the 14-day guarantee window: yes, 100% of your payment is refunded, including any taxes we collected on behalf of your jurisdiction. Beyond 14 days, monthly plans are non-refundable for the current cycle, and unused annual months may be refunded pro-rata at our discretion for valid reasons (medical, fraud, duplicate billing).

If you cancelled before the renewal date and were still charged, that's on us — contact billing and we'll refund the erroneous charge in full, usually the same day. Please include your cancellation confirmation email to speed things up.

Once approved, refunds take 5–7 business days for credit/debit cards and PayPal, and up to 10 business days for bank transfers. The timing depends on your bank; the refund timestamp on our end is instant.

For annual plans, the 14-day guarantee applies in full. After 14 days we review refund requests case-by-case and can offer a pro-rata refund for the remaining unused months if you cancel early for a valid reason (e.g. business closure, long-term illness).

All major credit and debit cards (Visa, Mastercard, Amex, Discover), PayPal, Apple Pay and Google Pay for self-serve checkout. Business plans can also pay by bank transfer (ACH/SEPA) on annual commitments — contact sales to arrange.

Your billing date is the day you start a paid plan, and it renews automatically on that same date each month (or each year for annual plans). You'll receive an email receipt every time a payment succeeds. You can change your billing cycle anytime in Settings.

Go to Settings → Billing → Payment method and click "Update." Your card details are handled by our PCI-compliant payment processor — we never store full card numbers on our servers.

All your billing documents live in Settings → Billing → Invoices, downloadable as PDF at any time. We also email a copy to your account address after every successful payment. VAT/GST numbers, if applicable, appear on the invoice.

Prices shown at checkout include any applicable VAT, GST, or sales tax for your region. If you have a valid tax-exempt status or need to add a VAT/GST number to your invoices, enter it under Settings → Billing → Tax details and future invoices will reflect it.

If a renewal payment fails, we'll retry every 2 days for 9 days and email you each time. Your account stays fully active during this grace period. If all retries fail, your account reverts to the Free plan until you update your payment method — no data is lost.

Yes. Business plans are billed as one consolidated invoice per billing cycle, with the number of seats and prorated additions itemized. Add or remove seats anytime; changes are reflected on the next invoice.

Click Get started on the homepage and sign up with your email address and a password, or use one-click Google/Microsoft single sign-on. We'll send a verification link to your inbox — confirm it and you're ready to create documents.

On the sign-in page click "Forgot password?", enter your account email, and we'll send a reset link valid for one hour. If you don't see it, check your spam folder or contact support. If you use Google/Microsoft SSO, you don't need a DocuHub password.

Go to Settings → Security → Two-factor authentication and choose either an authenticator app (recommended) or SMS. Once enabled, you'll enter a 6-digit code at every sign-in. We strongly recommend 2FA for any account storing business documents.

Under Settings → Profile → Email, enter the new address and we'll send a verification link to confirm it. Until you verify, your old email stays active. Business plan admins can also update emails for team members.

Absolutely — under Settings → Data → Export you can download all your documents, contacts, and account data as a ZIP (PDFs for documents, CSV for records). We never lock you in. GDPR data portability requests are fulfilled within 30 days.

Go to Settings → Account → Delete account. You'll be asked to confirm and we'll permanently erase your data within 30 days, as required by GDPR. You can cancel the deletion any time within those 30 days by signing in. Deleted accounts cannot be recovered.

Business plan admins can go to Settings → Team → Invite, enter emails, and assign roles (Admin, Editor, Viewer). Invitees get an email link to join your workspace. You're only billed for seats that accept the invite.

Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256), backups are automatic and geo-redundant, and we're SOC 2 Type II and GDPR compliant. We never sell your data, and you retain full ownership of every document you create.